FAQ

Do you offer returns or exchanges?

Yes! We accept returns or exchanges within 30 days of delivery. Items must be unworn and in original condition.
View our full Return Policy for more details.

How long does shipping take?

Most orders ship within 3–5 business days. Delivery typically takes 5–10 business days depending on your location.

Do you offer international shipping?

Yes! We ship worldwide. Please allow additional time for international delivery.

Where can I find my order status?

You’ll receive tracking information as soon as your order ships.
If you need help, email us at artisanal.touch.co@gmail.com.

Can I change or cancel my order?

If your order has not been processed yet, we may be able to update it.
Please contact us immediately with your order number.

What should I do if my order arrives damaged?

Email us with your order number and a photo of the item, and we will take care of it right away.